There are different "grades" of certifications and with each new grade.you get a higher comission percentage. When I left, if you completed your A cert, you got a nice GC shirt, $500 and an iPod. There's even incentives for certifications. They are lenghty, and boring but are there to educate the sales guy. Anyway.salespeople are required to take on certifications in the departments that they work in. Unfortunatly for them.they're commision based.so if they don't sell.they don't have a job. Most of the people that GC will hire are musicians that don't grasp customer service and it's meaning.and are there to collect a paycheck.
They have some really great policies and procedures set in place to ensure you, the customer, will get what they want at a bitchin' price. (That's an actual statistic from corporate) In a perfect world.shopping at GC would be an awesome expereince. The average life span of a GC employee is 90 days. We love to hate him.don't we? Most people hired at a GC are hired simply to have warm bodies on the floor. Managers don't want to look like asses infront of their peers.especially if they're up for a promotion.so if you write a letter.you will get taken care of. It outlines each store that GC runs.and how many praise letters each store got from customers.and how many complaint letters each store got. Little factoid about GC is that every month each store gets a "Playbook" from corporate. If he still blows you off.go straight to corporate. He's a salary employee.but still gets bonused off of sales figures and how much of an increase his store can post. What does that mean to you? Even though the dumb-ass selling you a guitar might not care about you as a customer.the muckity-mucks in GC's corporate world care. You have to remember you're dealing with a company that's publicly traded on the NASDAQ. I left to start my own business.and I'm going to try to make this as unbiased as possible.įirst cares about you. I was hired into the accessories dept and quickly moved up into guitars and eventually became a manager.įinally.I'm no longer employeed by GC. I was looking for a career change so I thought I'd apply and see if they'd hire me. I got treated like ****.and never went back.until one day, I decided to give them another shot.and it was much better than the first time I went into the store. If not.maybe it will give you some insight as to why your experience was a rough one. I'm going to let you in a a few little secrets that will hopefull maxamize your shopping experience at GC. OK.maybe not.but seriously 's not THAT bad.
A relaxed shopping environment that's full of friendly sales people who know exactly what they're talking about 100% of the time. Not sure where to post this.so I'll just do it here.Īh yes.Guitar Center.
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